Solution Architect- Salesforce
or telephony integration, preferably Amazon Connect or similar CTI/ contact center…
Updated openings — apply free on the employer’s site.
or telephony integration, preferably Amazon Connect or similar CTI/ contact center…
Qualifications Salesforce Administrator or Service Cloud Consultant certification is a…
Qualifications Salesforce Administrator or Service Cloud Consultant certification is a…
of telephony , IVR, or contact center technologies is advantageous. Mid-Level Telephony…
(CloudFormation / CDK) Exposure to omnichannel contact center solutions (voice, chat,…
, voice-to-case) Experience with infrastructure-as-code (CloudFormation / CDK) Exposure…
to omnichannel contact center solutions (voice, chat, tasks) AWS Cloud Practitioner or…
, drives root cause analysis, and mentors junior engineers to maintain high service…
, this role drives platform governance, oversees complex incident resolution, and aligns…
is an advantage. 7+ years of experience in contact center technology, with at least 3-5…